Privacy policy

This Privacy Policy explains how we collect, use, protect, and respect your personal information when you visit sonaksh.com, place an order, or engage with our services. This policy is effective from xx/xx/xx.

Sonaksh.com may change this policy from time to time by updating this page. Request you to check this page from time to time to keep yourself updated and aware about any changes. Please note continued use of the website will be equivalent to acceptance of the changes.

Your trust is our most precious gem. We collect only what is necessary to serve you better — nothing more. By using Sonaksh, you agree to the practices outlined here, in full compliance with applicable laws. If you do not agree, please refrain from using our website/app.

1) Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. But we do not store your credit card and other payment details with us. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We shall not be responsible for the authenticity of any of your personal information or sensitive personal data or information supplied by you. [S1]

2)  How We Use Your Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you on SMS, E-mail, WhatsApp etc. ; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3) Who We Share With

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4)  Advertising & Retargeting

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

5)  How Long We Keep Your Data

a) We retain data only as long as needed for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

b) The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

6) Do not track

Please note that we do not alter our Site’s data collection and use standard practices when we see a Do Not Track signal from your browser.

7)  Your Rights — You are in Control

Manage your data anytime via Account Settings or email us. - team@sonaksh.com. Prior to the creation of account and sharing your information and personal data including sensitive personal data or information, you have an option to not provide the same and also not give us consent to use the same. However, in such a scenario, we reserve the right, at our sole discretion, to not provide any goods or services.[S2]

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below or you can email to team@sonaksh.com with subject “Review/Changes of my Personal Data”.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

8) Agreement to receive communication 

By accepting these Terms of Service, you consent to receive communications from us through various channels, including in-app messages, SMS (Short Message Service), RCS (Rich Communication Services), emails, promotional & marketing calls, and newsletters. These communications may pertain to your registration, transactions conducted on the Website, promotional campaigns, updates about our services, and relevant offers from us or our third-party partners (where applicable).

11)  Contact Us — We are Here for You

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please reach out  to us at team@sonaksh.com.

Registered Address:

Sonaksh Jewellery

Yelahanka, New Town, Bengaluru, India, 560064

Thank you for trusting Sonaksh.

Your privacy is not just policy — it is our promise.  

Crafted for You. Protected for You.