Refund policy

Return & Refund Policy

At Sonaksh – Crafted for You, every piece is designed to sparkle with confidence. Here’s our clear and transparent policy for returns and refunds. We offer a 3-day return window from the date of delivery, ensuring clarity and efficiency. After 3 days, the return window will be automatically closed. Orders once placed cannot be cancelled.

1. Returns 

Eligibility

- Within 3 days from delivery date & time

- Pictures showing Original packaging, tags, invoice intact 

- Pictures showing unused, unworn, no scratches/tarnish

- Upload a video showing the original packaging, tags, invoice etc

- Products showing signs of wear, usage, tampering, alteration, damage, missing tags, missing packaging or missing components may be rejected during quality inspection

Not Eligible

- Customized items

- Sale items

- Combo/gift box items

Refund Process

1. Request via My Orders → Return

2. Schedule pickup  

3. Quality check after product pickup (2-3 days)

4. Gift Card will be issued within 5-7 business days subject to successful quality check from our team.

A reverse shipping and handling fee of Rs 99 will be deducted from gift card for standard returns 

Note - 

Once you have initiated the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service

2. Damaged / Wrong Item -

We follow a diligent checking process to avoid any damage or misses from our end.  Return can take place if the customer receives the product in a damaged condition and reports the same within 3 days of receiving their order, provided that you must have proof of the following things:-

- An unboxing video clearly showing the damage in the product. Breach of this section will lead to rejection of the return/exchange request. 

- If customer buys multiple products, only the damaged product will be accepted.

1. Kindly ensure the video is clear and the damaged/defective/missing part of the jewellery is highlighted in zoom.

2. You must send us a video of the original labels and tags intact box. If the video is not shared as per the mentioned details we will be not able to cater any further request.

3. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision. 

We will provide Gift Card (full value, no deductions)

3. Non-Returnable

- Personalized/Customized jewellery

- Sale/Final Sale items

- Combo/Gift boxes

- Gift Cards

- Used/worn items

4. Gift Card Rules

- Validity: Lifetime

- Non-transferable, non-redeemable for cash

- Usable on full cart value (multiple items)

- No expiry extension

5. Contact Us

Email: team@sonaksh.com

Sonaksh Promise: "3 days to decide. Receive Gift Card. We deduct only what’s fair."

Crafted with clarity. Delivered with trust.

All return, refund and exchange requests shall be subject to verification and quality assessment by Sonaksh in accordance with this policy.